TERMS AND CONDITIONS OF PURCHASE 

Bow Street Police Museum is a registered charity in England and Wales (No. 1191955).

 

Contact Us

You can contact us about your purchase by sending an email to:

info@bowstreetpolicemuseum.org.uk

 

MUSEUM ADMISSIONS

By purchasing a ticket for admission to Bow Street Police Museum you enter into an agreement subject to the ‘Terms and Conditions’ outlined here.

 

Prices

The price of your ‘Museum Admission’ will be clearly shown on the website at the time you place your order. Prices are in UK Sterling and inclusive of any applicable taxes and surcharges.

Prices are subject to change without notice.

 

Ticket types

Unless otherwise stated the following definitions apply to Bow Street Police Museum admission tickets;

General Admission: applies to anyone over the age of 12 years not eligible for a reduced entry price under any other ticket type.

Concession: applies to former or serving Metropolitan Police officers, senior citizens, and students. Presentation of valid ID for proof of eligibility will be required on arrival at the Museum if asked.

Local Residents: applies to anyone over the age of 12 years resident in the London boroughs of Camden, City of London or City of Westminster. Proof of address will be required on arrival at the Museum if asked.

Under 12’s: applies to anyone under the age of 12 years.

Carers: applies to anyone over the age of 12 years, accompanying or supporting the needs of another visitor with a disability.

Friends Membership: applies to anyone with a valid membership of the Bow Street Police Museum ‘Friends Membership Scheme’. Proof of membership is required when purchasing tickets online, and on arrival at the Museum if asked.

National Art Pass: applies to anyone with a valid National Art Pass membership. Proof of membership (card or email confirmation) is required on arrival at the Museum. 

Tour Guides: applies to Blue Badge or accredited guides. Proof of accreditation will be required on arrival at the Museum if asked.

Group Admission: applies to anyone over the age of 12 years, visiting as part of an organised group or tour.

 

Payments Online

To purchase an admission ticket, it is necessary for Bow Street Police Museum to collect personal data and process this in accordance with our Privacy Policy.

 

Gift-Aid

If you are a UK tax payer and you have chosen to donate an additional £2 to your ticket price, Bow Street Police Museum can claim back extra money from the UK government via Gift-Aid.

By ticking the Gift-Aid declaration box when purchasing your tickets, you confirm you agree to the following statement;

“I confirm that I am a UK taxpayer and understand that if I pay less Income Tax and/or Capital Gains Tax than the amount of Gift Aid claimed on all my donations in that tax year it is my responsibility to pay any difference. I understand the charity will reclaim 25p of tax on every £1 that I give.”

 

Ticket Collection

Once full payment has been made, you will receive your purchased admission tickets via an email confirmation using the contact details provided during the online payment process.

This email and the included tickets constitute proof of purchase. Please check you have received this email following your purchase. Bow Street Police Museum take no responsibility for the loss of this email due to reasons outside of our control.

This confirmation email must be presented to staff on arrival in order to gain admission to Bow Street Police Museum.

 

Latecomers

All admission tickets are subject to timed entry. Please check your allocated entry time on your tickets before arriving at the Museum.

If you miss your chosen time slot for any reason, we cannot guarantee entry to the Museum. Staff will try to allocate you the next available time slot. However, at busy times it may not be possible to find a time on the same day.

 

Cancellations

Whilst rare, circumstances may arise when Bow Street Police Museum has to cancel your ticket.

If Bow Street Police Museum needs to cancel your ticket;

We will make every reasonable effort to contact you via the details you provided during the online payment process.

If appropriate, we will provide the option to exchange your ticket for an alternative date or time. If an alternative date or time cannot be arranged, we will refund the total amount paid by you for the ticket at the time of purchasing - unless your tickets were part of a Gift-Aid declaration.

In line with guidance from HMRC, if you made a Gift-Aid declaration when purchasing your ticket, it will not be possible for Bow Street Police Museum to issue a refund for the price of your ticket. In such circumstances we will always look to exchange your ticket for an alternative date or time.

We cannot be held responsible for any costs incurred by you such as travel, accommodation or any other related service arranged by you in anticipation of your visit.

 

Refunds

If for any reason you are unable to visit the Museum on the date or time specified on your tickets, it may be possible to arrange an exchange for an alternative date or time. However, at busy times alternative tickets may not be available.

If an alternative date or time is not available, Bow Street Police Museum operates a no refund policy for admission tickets.

 

Liability

The maximum liability to you under these ‘Terms and Conditions’ is the total amount you paid for your ticket.

 

Conditions of Entry

All visitors to Bow Street Police Museum must purchase a valid admission ticket. Tickets are non-transferable, and must not be sold or passed on to any third party.

Anyone under the age of 16 must be accompanied by an adult.

Admission to Bow Street Police Museum is at your own risk. Bow Street Police Museum shall have no liability for any loss, damage or injury to person or property howsoever caused.

Visitors must observe all laws, byelaws, health and safety requirements, polices and announcements as directed by Bow Street Police Museum staff.

If you do not follow any directions given by Bow Street Police Museum staff, or cause damage, nuisance or injury to others whilst visiting Bow Street Police Museum, you may be asked to leave or accompanied off the premises.

Photography is permitted for personal use only. No professional audio or video recording can take place at Bow Street Police Museum without prior written agreement.

No food or drink, with the exception of water or for the purposes of administering prescribed medication, can be consumed at Bow Street Police Museum.

Smoking, including e-cigarettes, is prohibited at all times.

You must not bring any kind of weapon, real or artificial, to Bow Street Police Museum.

You will be refused entry to Bow Street Police Museum if you appear to be under the influence of alcohol or illegal substances.

 

FRIENDS MEMBERSHIP SCHEME

General

By purchasing a ‘Friends Membership’ to Bow Street Police Museum you enter into an agreement subject to the ‘Terms and Conditions’ outlined here.

 

Prices

The price of your ‘Friends Membership’ will be clearly shown on the website at the time you place your order. Prices are in UK Sterling and inclusive of any applicable taxes and surcharges.

Prices are subject to change without notice.

 

Membership

A ‘Friends Membership’ is not transferable to any other person.

Each person to join the ‘Friends Membership Scheme’ will receive a unique membership number. This number must only be used by the named holder of that membership.

Unless otherwise stated the following applies to anyone who holds a ‘Friends Membership’ at Bow Street Police Museum;

Free general admission to the Museum at any time during public opening hours (Friday – Sunday, 11:00 –16:30). Proof of membership required when purchasing tickets online, and on arrival at the Museum if asked.

Retail discount. A 20% discount on all purchases from the Bow Street Police Museum shop. Proof of membership required when making a purchase.

Events discount. A 20% discount on all events hosted by the Museum. Proof of membership required when purchasing tickets online, and on arrival at the Museum if asked.

Priority booking. Early access to tickets will be made available for selected events. Proof of membership required when purchasing tickets online, and on arrival at the Museum if asked.

Exclusive Newsletters. Communications via email including exclusive offers, information about special events, and articles exploring relevant topics and themes.

All Membership benefits are subject to availability and change.

 

Payments online

To purchase a ‘Friends Membership’, it is necessary for Bow Street Police Museum to collect personal data and process this in accordance with our Privacy Policy.

 

Gift-Aid

If you are a UK tax payer and you have chosen to join the ‘Friends Membership Scheme’, Bow Street Police Museum can claim back extra money from the UK government via the Gift-Aid scheme.

By ticking the Gift-Aid declaration box when purchasing your ‘Friends Membership’ you confirm you agree to the following statement;

“I confirm that I am a UK taxpayer and understand that if I pay less Income Tax and/or Capital Gains Tax than the amount of Gift Aid claimed on all my donations in that tax year it is my responsibility to pay any difference. I understand the charity will reclaim 25p of tax on every £1 that I give.”

 

Membership Delivery

Once full payment has been made, you will receive confirmation of your ‘Friends Membership’ via an email using the contact details provided during the online payment process.

This email constitutes proof of purchase. Please check you have received this email following your purchase. Bow Street Police Museum take no responsibility for the loss of this email due to reasons outside of our control.

Following your confirmation email a further communication will be sent that includes fuller details of your ‘Friends Membership’, including your unique membership number.

If you misplace, lose or forget your Membership details please visit Bow Street Police Museum with a form of ID, and a member of staff will be able to re-issue your details to you.

 

Refunds

The Bow Street Police Museum ‘Friends Membership Scheme’ is non-refundable.

 

 

GUIDED TOURS

 

General

Tours are conducted outside, and vary in length and duration.

Visitors are asked to dress according to the weather on the day, and bring waterproof clothing and an umbrella if conditions are wet. Light rain or moderate breeze will not cancel the tour.

We recommend wearing sturdy footwear as surfaces underfoot may not always be flat.

It is not possible to store any luggage or large bags at the Museum, please only bring items you are able to carry with you on the tour.

There will be no access to public toilets once a tour begins.

There is no seating available along tour routes.

 

Accessibility

Tours follows a set route along public pavements, via road crossings and through some pedestrianised spaces.

We aim to avoid steps and large curbs, however due to the ever-changing nature of London’s streets we cannot guarantee that the route will always remain entirely step-free.

 

Prices

The price of your Guided Tour will be clearly shown on the website at the time you place your order. Prices are in UK Sterling and inclusive of any applicable taxes and surcharges.

Prices are subject to change without notice.

 

Ticket types

Unless otherwise stated the following definitions apply to Guided Tour tickets;

Adult: applies to anyone over the age of 18 years not eligible for a Concession or Friend ticket as described below.

Concession: applies to seniors and students.

Friend: applies to anyone aged 18 years and over with a valid membership to Bow Street Police Museum’s Friends Membership Scheme.

 

Payments online

To purchase a Guided Tour ticket, it is necessary for Bow Street Police Museum to collect personal data and process this in accordance with our Privacy Policy.

 

Ticket collection

Once full payment has been made, you will receive your purchased Guided Tour tickets via an email confirmation using the contact details provided during the online payment process.

This email and the included tickets constitute proof of purchase. Please check you have received this email following your purchase. Bow Street Police Museum take no responsibility for the loss of this email due to reasons outside of our control.

This confirmation email must be presented to staff on arrival in order to join the Guided Tour.

 

Latecomers

If you do not arrive at the meeting point for the Guided Tour on time, we cannot guarantee it will be possible to locate the rest of your tour group and join them for the remainder of the tour.

 

Cancellations

Whilst rare, circumstances may arise when Bow Street Police Museum has to cancel your ticket. If Bow Street Police Museum needs to cancel your ticket;

We will make every reasonable effort to contact you via the details you provided during the online payment process.

If possible, we will provide the option to exchange your ticket for an alternative date or time. If an alternative date or time cannot be arranged, we will refund the total amount paid by you for the ticket at the time of purchasing.

We cannot be held responsible for any costs incurred by you such as travel, accommodation or any other related services arranged by you in anticipation of your tour.

 

Refunds

If for any reason you are unable to join the Guided Tour on the date and time specified on your tickets, it may be possible to arrange an exchange for an alternative date or time. However, at busy times alternative tickets may not be available.

If an alternative date or time is not available, Bow Street Police Museum operates a no refund policy for Guide Tour tickets.

 

Safety disclaimer

Attendance at a Guided Tour led by Bow Street Police Museum is at your own risk. Bow Street Police Museum shall have no liability for any loss, damage or injury to person or property howsoever caused. This includes liability for death or personal injury caused by Bow Street Police Museum’s negligence.

Visitors must observe all laws, byelaws, health and safety requirements, policies and announcements as directed by Bow Street Police Museum staff. 

If you do not follow directions given by Bow Street Police Museum staff, or cause damage, nuisance or injury to another ticketholder or Bow Street Police Museum staff, you will be asked to leave the tour. 

 

Conditions of Entry

All visitors attending a Guided Tour led by Bow Street Police Museum must purchase a valid Guided Tour ticket. Tickets are non-transferable, and must not be sold or passed on to any third party.

All visitors must be 18 years or over, unless prior written agreement has been made between Bow Street Police Museum and the accompany adult of anyone aged 16-17 years of age.

Smoking, including e-cigarettes, is prohibited on the tour at all times.

You must not bring any kind of weapon, real or artificial, with you to the tour.

You will be refused admission to the tour if you appear to be under the influence of alcohol or illegal substances.

 

 

FAMILY WORKSHOP 

 

Location

Unless otherwise stated Family Workshops take place at Bow Street Police Museum (No. 28 Bow Street, London, WC2E 7AW). Please enter via the Museum’s main entrance on Martlett Court.

We recommend arriving a few minutes ahead of your chosen Workshop’s start time.

 

The workshop

Family Workshops are activity-based and involve participation from each member of your group.

Each Workshop lasts approximately 30-40 minutes.

The content of the Workshop is recommended for families with children aged 7 – 11 years.

Each adult can accompany up to a maximum of three children to the Workshop.

Adults are responsible for the behaviour, and health and safety of the children in their group at all times.

 

Accessibility

Step-free entry to the Museum is via the main entrance of NoMad London Hotel. Details of how to gain access to our step-free route, including a map, is available on our website. Once inside the Museum the workshop takes place in a step-free environment.

A significant portion of every workshop takes place inside the Museum’s 19th Century cells, which some wheelchair uses may find difficult to access. Detailed dimensions of the cells can be found on our website.

The content and delivery of the Workshop can be adapted to support those with special educational needs. We recommend contacting the Museum ahead of your visit to provide details of how we can best support the young people in your group.

All families are welcome at Bow Street Police Museum. If you have any questions regarding accessibility, please email the team info@bowstreetpolicemuseum.org.uk

 

Prices

The price of your Family Workshop will be clearly shown on the website at the time you place your order. Prices are in UK Sterling and inclusive of any applicable taxes and surcharges.

Prices are subject to change without notice.

 

Ticket types

Unless otherwise stated the following definitions apply to Family Workshop tickets;

Adult ticket: applies to anyone over the age of 18 years.

Child ticket: applies to anyone under the age of 18 years.

 

Payments online

To purchase a Family Workshop ticket, it is necessary for Bow Street Police Museum to collect personal data and process this in accordance with our Privacy Policy.

 

Ticket collection

Once full payment has been made, you will receive your purchased Family Workshop tickets via an email confirmation using the contact details provided during the online payment process.

This email and the included tickets constitute proof of purchase. Please check you have received this email following your purchase. Bow Street Police Museum take no responsibility for the loss of this email due to reasons outside of our control.

This confirmation email must be presented to staff on arrival in order to join the Family Workshop.

 

Latecomers

If you miss your chosen timeslot for any reason, we cannot guarantee entry to the Museum. Staff will try to allocate you tickets to the next available Workshop. However, at busy times it may not be possible to find a time on the same day.

 

Cancellations

Whilst rare, circumstances may arise when Bow Street Police Museum has to cancel your ticket. If Bow Street Police Museum needs to cancel your ticket;

We will make every reasonable effort to contact you via the details you provided during the online payment process

If possible, we will provide the option to exchange your ticket for an alternative date or time. If an alternative date or time cannot be arranged, we will refund the total amount paid by you for the ticket at the time of purchasing.

We cannot be held responsible for any costs incurred by you such as travel, accommodation or any other related services arranged by you in anticipation of your Workshop.

 

Refunds

If for any reason you are unable to join the Workshop on the date and time specified on your tickets, it may be possible to arrange an exchange for an alternative date or time. However, at busy times alternative tickets may not be available.

If an alternative date or time is not available, Bow Street Police Museum operates a no refund policy for Family Workshop tickets.

 

Conditions of Entry

Anyone attending a Family Workshop at Bow Street Police Museum must purchase a valid ticket. Tickets are non-transferable, and must not be sold or passed on to any third party.

Each adult attending a Family Workshop can accompany up to a maximum of three children.

Adults are responsible for the behaviour, and health and safety of the children in their group at all times.

Attendance at a Family Workshop led by Bow Street Police Museum is at your own risk. Bow Street Police Museum shall have no liability for any loss, damage or injury to person or property howsoever caused. This includes liability for death or personal injury caused by Bow Street Police Museum’s negligence.

Visitors must observe all laws, byelaws, health and safety requirements, policies and announcements as directed by Bow Street Police Museum staff. 

If you do not follow directions given by Bow Street Police Museum staff, or cause damage, nuisance or injury to another ticketholder or Bow Street Police Museum staff, you will be asked to leave the Workshop. 

Smoking, including e-cigarettes, is prohibited at all times.

You must not bring any kind of weapon, real or artificial, with you to the Workshop.

You will be refused admission to the Workshop if anyone in your group appears to be under the influence of alcohol or illegal substances.

 

EVENING TALKS

 

Prices

The price of your Evening Talk will be clearly shown on the website at the time you place your order. Prices are in UK Sterling and inclusive of any applicable taxes and surcharges.

Prices are subject to change without notice.

 

Ticket types

Ticket types for Evening Talks are bespoke for each event, and are dependant on content, theme and duration of talk. Available ticket options will be clearly shown on the website at the time you place your order.

Unless otherwise stated, Friends of Bow Street Police Museum will receive a 10% discount on the cost of a full price ticket for all Evening Talks.

 

Payments Online

To purchase a ticket for an Evening Talk, it is necessary for Bow Street Police Museum to collect personal data and process this in accordance with our Privacy Policy.

 

Ticket Collection

Once full payment has been made, you will receive your purchased Evening Talk tickets via an email confirmation using the contact details provided during the online payment process.

This email and the included tickets constitute proof of purchase. Please check you have received this email following your purchase. Bow Street Police Museum take no responsibility for the loss of this email due to reasons outside of our control.

This confirmation email must be presented to staff on arrival in order to gain admission to Bow Street Police Museum.

 

Latecomers

The start time of an Evening Talk will be clearly shown on the website at the time you place your order, and included in your confirmation email.

Depending on the content or format of the Talk you are attending, any latecomers may be asked to wait until an appropriate moment before entering. 

 

Cancellations

Whilst rare, circumstances may arise when Bow Street Police Museum has to cancel your ticket.

If Bow Street Police Museum needs to cancel your ticket;

We will make every reasonable effort to contact you via the details you provided during the online payment process.

If appropriate, we will provide the option to exchange your ticket for an alternative date or time. If an alternative date or time cannot be arranged, we will refund the total amount paid by you for the ticket at the time of purchasing.

We cannot be held responsible for any costs incurred by you such as travel, accommodation or any other related service arranged by you in anticipation of your visit.

 

Refunds

If for any reason you are unable to attend the Evening Talk it may be possible to arrange an exchange for an alternative date or time. However, at busy times alternative tickets may not be available.

If an alternative date or time is not available, Bow Street Police Museum operates a no refund policy for Evening Talk tickets.

 

Liability

The maximum liability to you under these Terms and Conditions is the total amount you paid for your ticket.

 

Photography and Filming

All Evening Talks are streamed live to a remote audience, and a recording of the event is captured for use by the Museum. As such, your image may be captured on camera, and seen by audience members watching remotely. By attending an Evening Talk at Bow Street Police Museum, you consent for your image to be seen on camera as part of this live broadcast.

Photography may take place at an Evening Talk for the purposes of promotion via printed marketing material, social media, or on our website. Anyone taking photographs on behalf of the Museum will always identify themselves, and provide an opportunity for individuals to chose not to feature in an image. 

 

Conditions of Entry

All visitors attending an Evening Talk at Bow Street Police Museum must purchase a valid ticket. Tickets are non-transferable, and must not be sold or passed on to any third party.

Anyone under the age of 16 must be accompanied by an adult.

Admission to Bow Street Police Museum is at your own risk. Bow Street Police Museum shall have no liability for any loss, damage or injury to person or property howsoever caused.

Visitors must observe all laws, byelaws, health and safety requirements, polices and announcements as directed by Bow Street Police Museum staff.

If you do not follow any directions given by Bow Street Police Museum staff, or cause damage, nuisance or injury to others whilst visiting Bow Street Police Museum, you may be asked to leave or escorted off the premises.

Photography is permitted for personal use only. No professional audio or video recording can take place at Bow Street Police Museum without prior written agreement.

No food or drink, with the exception of water or for the purposes of administering prescribed medication, can be consumed at Bow Street Police Museum.

Smoking, including e-cigarettes, is prohibited at all times.

You must not bring any kind of weapon, real or artificial, to Bow Street Police Museum.

You will be refused entry to Bow Street Police Museum if you appear to be under the influence of alcohol or illegal substances.

 

 

LIVE STREAMED EVENING TALKS

 

Live Stream via Zoom

Live Streamed Evening Talks at Bow Street Police Museum are hosted via Zoom.

A link to join the Live Stream, including Meeting ID and Passcode will be sent to ticket holders, via the email used to purchase their tickets, no less than four hours before the start time of the event.

Ticket holders without a Zoom Account can join the Live Stream by choosing the ‘Join from your browser’ option when prompted on the Zoom website.

When prompted by Zoom, we recommend ticket holders set their screen name to coincide with their ticket booking.

By accessing a Live Streamed Evening Talk via Zoom, ticket holders must accept Zoom’s Terms and Conditions of Use. Details available on the Zoom website

 

Prices

The price of your Live Streamed Evening Talk will be clearly shown on the website at the time you place your order. Prices are in UK Sterling and inclusive of any applicable taxes and surcharges.

Prices are subject to change without notice.

 

Ticket types

Ticket types for Live Streamed Evening Talks are bespoke for each event, and are dependent on content, theme and duration of talk. Available ticket options will be clearly shown on the website at the time you place your order.

Unless otherwise stated, Friends of Bow Street Police Museum will receive a 10% discount on the cost of a full price ticket for all Live Streamed Evening Talks.

 

Payments Online

To purchase a ticket for a Live Streamed Evening Talk, it is necessary for Bow Street Police Museum to collect personal data and process this in accordance with our Privacy Policy.

 

Ticket Collection

Once full payment has been made, you will receive your purchased Live Streamed Evening Talk tickets via an email confirmation using the contact details provided during the online payment process.

This email and the included tickets constitute proof of purchase. Please check you have received this email following your purchase. Bow Street Police Museum take no responsibility for the loss of this email due to reasons outside of our control.

 

Latecomers

The start time of a Live Streamed Evening Talk will be clearly shown on the website at the time you place your order, and included in your confirmation email.

Any ticket holders who login to a Live Streamed Evening Talk after the published start time, may be held in a virtual Waiting Room until a member of staff is able to admit them.

 

Cancellations

Whilst rare, circumstances may arise when Bow Street Police Museum has to cancel your ticket.

If Bow Street Police Museum needs to cancel your ticket;

We will make every reasonable effort to contact you via the details you provided during the online payment process.

If appropriate, we will provide the option to exchange your ticket for an alternative date or time. If an alternative date or time cannot be arranged, we will refund the total amount paid by you for the ticket at the time of purchasing.

We cannot be held responsible for any costs incurred by you such as travel, accommodation or any other related service arranged by you in anticipation of your visit.

 

Refunds

If for any reason you are unable to attend the Live Streamed Evening Talk it may be possible to arrange an exchange for an alternative date or time. However, at busy times alternative tickets may not be available.

If an alternative date or time is not available, Bow Street Police Museum operates a no refund policy for Live Streamed Evening Talk tickets.

 

Liability

The maximum liability to you under these Terms and Conditions is the total amount you paid for your ticket.

 

Filming and Personal Data

All Live Streamed Evening Talks are recorded for use by the Museum. As such, your image as it appears on Zoom may be captured on camera, and seen by other ticket holders watching remotely. By attending a Live Streamed Evening Talk at Bow Street Police Museum, you consent for your image to be seen and recorded as part of this live broadcast.

Any comments or questions posted in the chat-feature on Zoom may be downloaded and stored by the Museum for future use. By attending a Live Streamed Evening Talk at Bow Street Police Museum, you consent for your comments and questions to be captured and stored as part of this live broadcast.

 

Conditions of Participation

Anyone attending a Live Streamed Evening Talk at Bow Street Police Museum must purchase a valid ticket. Tickets are non-transferable, and must not be sold or passed on to any third party.

Under certain circumstances you may be asked to confirm your ticket booking by providing your name or booking reference number. Bow Street Police Museum reserve the right to remove anyone from the Live Stream if they believe a valid ticket has not been purchased for the event.

Bow Street Police Museum reserve the right to remove anyone from the Live Stream if their behaviour, language or comments negatively affect the enjoyment of other members of the audience.