Bow Street Museum Privacy Policy

Privacy Policy and Use of Personal Data

‘Personal Data’ refers to any information that can be used directly, or indirectly, to identify a specific individual.

Bow Street Police Museum is committed to protecting all Personal Data we collect from our visitors, members, staff, volunteers, suppliers and other stakeholders. Personal Data collected by Bow Street Police Museum is managed in accordance with the UK Data Protection Act 2018, and the General Data Protection Regulations (GDPR).

This Privacy Policy outlines the types of Personal Data that we may collect, and how we will use, disclose, transfer or store that information.

Legal bases for using your Personal Data

We will only collect and process your Personal Data in line with the following lawful bases;

Consent

When you have provided a written or verbal agreement to share Personal Data for a specific purpose. For example;

·         You have opted to receive communications about upcoming events, or retail promotions

·         You have agreed for your photograph or feedback to be used in promotional materials

Contract

When Personal Data is necessary to fulfil a service, you have requested. For example;

·         Purchasing a ticket to visit the Museum or attend an event

·         Making a purchase from our shop

·         Joining our membership scheme

Legitimate Interest

When Personal Data is used to help enhance the services the Museum provides. This may also include the processing of Personal Data in partnership with other service providers, or a third party. For example;

·         To improve user experience on our website

·         To conduct customer satisfaction analysis of the museum experience

How we collect your Personal Data

Depending on the legal bases and its necessary purpose, we will collect your Personal Data in one of the following ways.

Online

The majority of Personal Data we collect is provided directly by you, through our website via contractors and external service providers. The type of information we collect in this way can include;

·         Name

·         Contact details

·         Financial information

·         A record of your purchasing history

·         Comments or feedback about your experiences at the museum

·         IP address

·         Details of how you used and navigate our website

In person

Visiting the museum and/or attending events will result in the collection of Personal Data that can include;

·         Name

·         Contact details

·         Financial information

·         A record of your purchasing history

·         Images of you captured by our CCTV system

·         A record of your attendance at specific events, and areas of interest

Social Media

Depending on your privacy settings, we may also collect Personal Data relating to;

·         Posts and images

·         Comments and likes

·         Followed and follower accounts

How we use your Personal Data

We will never sell your Personal Data.

We will only share your Personal Data with contractors, and external suppliers who provide the Museum with essential services - where these services cannot be managed or provided internally. In these circumstances the sharing of Personal Data is carried out under contract, and suppliers are required to keep Personal Data confidential and secure.

Bow Street Police Museum, our contractors and external suppliers may use your Personal Data in the following ways:

Administration

·         To process and fulfil the purchasing of tickets, including admission or to attend specific events

·         To process and fulfil the purchasing of retail items

·         To process and fulfil donations (including the processing of Gift Aid)

·         To process and fulfil membership subscriptions

Marketing

Where you have consented for us to do so, to send you information about;

·         Forthcoming events

·         Promotional offers

·         Fundraising activities

Communications

·         To process and fulfil enquiries, and information requests

·         To collect and mange feedback, comments

·         To process and respond to complaints

Internal research and analysis

·         To better understand our visitors and their preferences

·         To better understand the success of our events and activities

·         To improve the Museum experience for our visitors

How long do we keep your Personal Data?

We will only keep your Personal Data for as long as it is necessary to fulfil the purpose we obtained it for.

Information will be regularly reviewed, and we will delete anything that we no longer need.

Data security

We are committed to protecting all Personal Data, and have put in place appropriate security measures, both physical and electronic, to prevent information from being accidentally lost, used or edited in an unauthorised way.

Access

Only those individuals, contractors or external service providers, necessary to process or fulfil our services have access to your Personal Data. In addition, the Museum ensures its staff fully understand the procedures for handling Personal Data, and in doing so are subject to a duty of confidentiality.

Electronic data

All electronic data and databases are storied on a secure computer system.

Electronic payments

All electronic forms that ask for financial data will use Secure Sockets Layer (SSL) protocol to encrypt the data between your browser and our servers.

If you use a payment card to donate or purchase something online, we will pass your payment card details securely to our payment provider. We comply with the payment card industry data security standard (PCI-DSS) published by the PCI Security Standards Council.

Overseas processing

Bow Street Museum is based in the UK and we store data within the European Economic Area (EEA). Our contractors and external suppliers may process your information outside of the EEA. We will only agree to them doing so if your data is adequately protected.

CCTV

Bow Street Police Museum is protected by CCTV. It is used to;

·         Protect the health and safety of our staff, volunteers and visitors

·         Protect our exhibitions and collections

·         Detect crime, and deter antisocial behaviour

The system is managed in line with our standard operating procedures. Any footage captured is retained for 30 days, unless required for investigation under any lawful reason.

Cookies

Cookies are small text files stored on your computer or mobile device by websites you visit. They are mostly used to ‘remember’ information about your online preferences, for the purposes of personalising or improving your experience.

Some cookies capture information about your IP address, which includes anonymous data about the device you are using, and its approximate geographical location.

Cookies are categorised depending on their function. Some are essential, and without them a website can not function properly. Other cookies are preferential, and are not necessary for the fundamental operation of services.

You can check or change what type of cookies you accept when visiting our website.

Cookies on the Bow StreetMuseum website are used to;

·         Track preferences and improve our services

·         Better understand our visitors, and what interests them most about the Museum

·         Recognise your device so you don’t have to give the same information more than once when using our services

Your information rights

Under data protection legislation you have a number of rights related to your Personal Data, and how we manage and process that information, including but not limited to;

·         The right to know what Personal Data we hold about you, and to request copies of that information

·         The right to object to how we use your Personal Data, and to ask us to restrict how we manage or process it

·         The right to have your Personal Data erased (unless it is necessary for us to continue to manage or process that information for any lawful reason)

·         The right to have inaccurate Personal Data amended

Subject Access Request

If you would like to make a Subject Access Request to view details of any Personal Data we might hold about you, please contact us via email info@bowstreetpolicemuseum.org.uk

Please note, before processing any Subject Access Requests we require adequate proof of identity, such as a passport, driver’s license or birth certificate.

Changes to our Privacy Policy

We regularly review our privacy policy, and occasionally make changes in line with new laws, or governing regulations. Any changes will apply from the time of posting. This policy was last updated on 29th March 2020.

DigiTickets Privacy Policy

Policy Owner

This policy is owned and distributed by IT and Compliance manager of Digital Ticketing Systems Limited

Who we are

In this Privacy Policy, references to "we", "us", and "our"" are to Digital Ticketing Systems Limited (Company number 07044584). References to "our Website" or "the Website" are to *.digitickets.co.uk.

Digital Ticketing Systems Limited is the data controller responsible for the personal information collected through this Website.

Information We Collect

We may collect and process the following categories of personal information:

Information You Provide Directly

When you contact us, make a purchase, register for services, or complete forms on our Website, we may collect information such as:

• Name
• Postal address
• Email address
• Telephone number
• Purchase and booking information
• Any other information voluntarily provided by you

Payment Information

Payments made through our Website are processed by authorised payment service providers. We do not store your full credit or debit card details on our systems.

Our payment providers may process payment information and carry out fraud prevention and verification checks. Where international transfers are required, appropriate safeguards will be applied in accordance with applicable data protection laws.

Digital Ticketing Systems is PCI DSS v4.0.1 compliant and are annually assessed/certified.

Website Usage Information

When you visit our Website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Screen resolution
• Operating system
• Referral source
• Pages visited and actions taken on the Website
• Date and time of access

Marketing Preferences

If you choose to receive marketing communications, we will record your preferences and any interactions with our emails, including whether emails are opened or links are clicked.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our Website, remember your preferences, analyse usage, and improve user experience. Further information is provided in our Cookie Policy below.

How We Use Your Information

We process personal information for the following purposes:

• To provide products and services you request
• To process transactions and fulfil orders
• To provide customer support and after-sales services
• To manage bookings and accounts
• To improve our Website, products, and services
• To ensure Website security and prevent fraud
• To comply with legal and regulatory obligations
• To send marketing communications where we have your consent or another lawful basis to do so

Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

• Performance of a contract: to provide goods or services you have requested.
• Legal obligation: where processing is necessary to comply with legal requirements.
• Legitimate interests: to manage and improve our business, Website security, and customer experience.
• Consent: where required, including for certain cookies and marketing communications.

Where we rely on consent, you may withdraw it at any time.

Sharing Your Information

We may share your personal information with:

• Payment processors
• Hosting and IT service providers
• Delivery and fulfilment partners
• Marketing and communications providers
• Analytics and Website performance providers
• Professional advisers and auditors
• Regulatory authorities, law enforcement agencies, or courts where required by law

All third-party service providers are required to process personal information only on our instructions and in accordance with applicable data protection laws.

We do not sell personal information to third parties.

International Transfers

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place, such as:

• Transfers to countries deemed to provide an adequate level of protection; or
• Approved contractual safeguards, such as the UK International Data Transfer Agreement (IDTA) or equivalent mechanisms.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, regulatory, and reporting requirements.

Retention periods vary depending on the type of information and the purpose for which it is processed.

Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember preferences, improve performance, and provide analytics information.

How We Use Cookies

We use the following categories of cookies:

Strictly Necessary Cookies

These cookies are essential for the operation of the Website and cannot be disabled through our cookie management tools.

Cookie	Purpose	Duration
PHPSESSID	Maintains user session and shopping basket functionality	Session / 24 minutes
dtAnalyticsConsent	Records cookie consent preferences	1 year

Analytics Cookies

These cookies help us understand how visitors interact with the Website so that we can improve performance and usability.

These cookies are only placed with your consent.

Google Analytics

Examples include:

• _ga
• _ga<container-id>
• _gid
• _gat_<tracker-name>

Used to collect aggregated statistical information about Website usage.

Google Privacy Information:

https://support.google.com/analytics/answer/6004245

Microsoft Clarity

Examples include:

• _clck
• _clsk
• CLID
• ANONCHK
• MR
• MUID
• SM

Used to analyse user interactions and improve Website usability.

Microsoft Clarity Information:

• https://clarity.microsoft.com/blog/cookies-in-clarity/
• https://learn.microsoft.com/en-us/clarity/

Performance Monitoring Cookies

Performance monitoring tools help us identify technical issues and improve Website reliability.

Examples may include cookies used by services such as New Relic.

Managing Cookies

When you first visit our Website, you will be presented with a cookie banner allowing you to:

• Accept all cookies
• Reject non-essential cookies
• Choose your cookie preferences

You may change your preferences at any time through our cookie settings tool.

You can also manage cookies through your browser settings. Disabling certain cookies may affect Website functionality.

Your Data Protection Rights

Under UK GDPR, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Request portability of your data
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner's Office (ICO)

For more information about your rights, visit:

https://ico.org.uk/

Automated Decision-Making

We do not generally make decisions producing legal or similarly significant effects using solely automated processing.

Where automated tools are used for fraud prevention, security monitoring, or service administration, appropriate safeguards will be applied in accordance with applicable data protection legislation.

Childrens Data

Our Website is not intended to knowingly collect personal information from children unless necessary to provide services requested by a parent, guardian, school, attraction, venue, or authorised organisation.

Where we process children's personal information, we take additional care to ensure appropriate protections are in place.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Digital Ticketing Systems (t/a DigiTickets)

Sentio House, Pynes Hill, Exeter, Devon, EX2 5AZ

www.digitickets.co.uk/compliance-request

If you have concerns about how we use your personal information, you may submit a privacy complaint to us using the contact details above.

We will acknowledge your complaint and investigate it in accordance with applicable data protection legislation. We aim to respond without undue delay and within the timescales required by law.

If you remain dissatisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO).

Other Websites

This Privacy Policy applies only to this Website. Links to third-party websites are provided for convenience only. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing any personal information.

Last Updated: 5 August 2026