Bow Street Police Museum Privacy Policy

Privacy Policy and Use of Personal Data

‘Personal Data’ refers to any information that can be used directly, or indirectly, to identify a specific individual.

Bow Street Police Museum is committed to protecting all Personal Data we collect from our visitors, members, staff, volunteers, suppliers and other stakeholders. Personal Data collected by Bow Street Police Museum is managed in accordance with the UK Data Protection Act 2018, and the General Data Protection Regulations (GDPR).

This Privacy Policy outlines the types of Personal Data that we may collect, and how we will use, disclose, transfer or store that information.

Legal bases for using your Personal Data

We will only collect and process your Personal Data in line with the following lawful bases;

Consent

When you have provided a written or verbal agreement to share Personal Data for a specific purpose. For example;

·         You have opted to receive communications about upcoming events, or retail promotions

·         You have agreed for your photograph or feedback to be used in promotional materials

Contract

When Personal Data is necessary to fulfil a service, you have requested. For example;

·         Purchasing a ticket to visit the Museum or attend an event

·         Making a purchase from our shop

·         Joining our membership scheme

Legitimate Interest

When Personal Data is used to help enhance the services the Museum provides. This may also include the processing of Personal Data in partnership with other service providers, or a third party. For example;

·         To improve user experience on our website

·         To conduct customer satisfaction analysis of the museum experience

How we collect your Personal Data

Depending on the legal bases and its necessary purpose, we will collect your Personal Data in one of the following ways.

Online

The majority of Personal Data we collect is provided directly by you, through our website via contractors and external service providers. The type of information we collect in this way can include;

·         Name

·         Contact details

·         Financial information

·         A record of your purchasing history

·         Comments or feedback about your experiences at the museum

·         IP address

·         Details of how you used and navigate our website

In person

Visiting the museum and/or attending events will result in the collection of Personal Data that can include;

·         Name

·         Contact details

·         Financial information

·         A record of your purchasing history

·         Images of you captured by our CCTV system

·         A record of your attendance at specific events, and areas of interest

Social Media

Depending on your privacy settings, we may also collect Personal Data relating to;

·         Posts and images

·         Comments and likes

·         Followed and follower accounts

How we use your Personal Data

We will never sell your Personal Data.

We will only share your Personal Data with contractors, and external suppliers who provide the Museum with essential services - where these services cannot be managed or provided internally. In these circumstances the sharing of Personal Data is carried out under contract, and suppliers are required to keep Personal Data confidential and secure.

Bow Street Police Museum, our contractors and external suppliers may use your Personal Data in the following ways:

Administration

·         To process and fulfil the purchasing of tickets, including admission or to attend specific events

·         To process and fulfil the purchasing of retail items

·         To process and fulfil donations (including the processing of Gift Aid)

·         To process and fulfil membership subscriptions

Marketing

Where you have consented for us to do so, to send you information about;

·         Forthcoming events

·         Promotional offers

·         Fundraising activities

Communications

·         To process and fulfil enquiries, and information requests

·         To collect and mange feedback, comments

·         To process and respond to complaints

Internal research and analysis

·         To better understand our visitors and their preferences

·         To better understand the success of our events and activities

·         To improve the Museum experience for our visitors

How long do we keep your Personal Data?

We will only keep your Personal Data for as long as it is necessary to fulfil the purpose we obtained it for.

Information will be regularly reviewed, and we will delete anything that we no longer need.

Data security

We are committed to protecting all Personal Data, and have put in place appropriate security measures, both physical and electronic, to prevent information from being accidentally lost, used or edited in an unauthorised way.

Access

Only those individuals, contractors or external service providers, necessary to process or fulfil our services have access to your Personal Data. In addition, the Museum ensures its staff fully understand the procedures for handling Personal Data, and in doing so are subject to a duty of confidentiality.

Electronic data

All electronic data and databases are storied on a secure computer system.

Electronic payments

All electronic forms that ask for financial data will use Secure Sockets Layer (SSL) protocol to encrypt the data between your browser and our servers.

If you use a payment card to donate or purchase something online, we will pass your payment card details securely to our payment provider. We comply with the payment card industry data security standard (PCI-DSS) published by the PCI Security Standards Council.

Overseas processing

Bow Street Police Museum is based in the UK and we store data within the European Economic Area (EEA). Our contractors and external suppliers may process your information outside of the EEA. We will only agree to them doing so if your data is adequately protected.

CCTV

Bow Street Police Museum is protected by CCTV. It is used to;

·         Protect the health and safety of our staff, volunteers and visitors

·         Protect our exhibitions and collections

·         Detect crime, and deter antisocial behaviour

The system is managed in line with our standard operating procedures. Any footage captured is retained for 30 days, unless required for investigation under any lawful reason.

Cookies

Cookies are small text files stored on your computer or mobile device by websites you visit. They are mostly used to ‘remember’ information about your online preferences, for the purposes of personalising or improving your experience.

Some cookies capture information about your IP address, which includes anonymous data about the device you are using, and its approximate geographical location.

Cookies are categorised depending on their function. Some are essential, and without them a website can not function properly. Other cookies are preferential, and are not necessary for the fundamental operation of services.

You can check or change what type of cookies you accept when visiting our website.

Cookies on the Bow Street Police Museum website are used to;

·         Track preferences and improve our services

·         Better understand our visitors, and what interests them most about the Museum

·         Recognise your device so you don’t have to give the same information more than once when using our services

Your information rights

Under data protection legislation you have a number of rights related to your Personal Data, and how we manage and process that information, including but not limited to;

·         The right to know what Personal Data we hold about you, and to request copies of that information

·         The right to object to how we use your Personal Data, and to ask us to restrict how we manage or process it

·         The right to have your Personal Data erased (unless it is necessary for us to continue to manage or process that information for any lawful reason)

·         The right to have inaccurate Personal Data amended

Subject Access Request

If you would like to make a Subject Access Request to view details of any Personal Data we might hold about you, please contact us via email info@bowstreetpolicemuseum.org.uk

Please note, before processing any Subject Access Requests we require adequate proof of identity, such as a passport, driver’s license or birth certificate.

Changes to our Privacy Policy

We regularly review our privacy policy, and occasionally make changes in line with new laws, or governing regulations. Any changes will apply from the time of posting. This policy was last updated on 29th March 2020.

DigiTickets Privacy Policy

Who we are

In this privacy policy references to "we", "us" and "our" are to Bow Street Police Museum. References to "our Website" or "the Website" are to bowstreetpolicemuseum.digitickets.co.uk.

Information collected and its use

The information we collect via the Website may include:

1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
2. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
3. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
4. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
5. Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
6. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

We do not store any credit card details.

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

1. To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
2. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Cookie Policy

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.

Cookie	Name	Expiration Time	Purpose
Shopping Basket	PHPSESSID	24 minutes	This cookie is used to keep track of what items are in a user's shopping basket.
Cookie Consent	dtAnalyticsConsent	1 year	This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled.
Google Analytics	_ga _ga_container-id	2 years	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Read Google's overview of privacy and safeguarding data
	_gid	24 hours
	_gat_tracker-name	1 minute
Microsoft Clarity	_clck	1 year	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. Read Microsoft Clarity's Cookie Overview and Data Retention Policy.
	_clsk	1 year
	CLID	1 year
	ANONCHK	1 year
	MR	1 year
	MUID	1 year
	SM	1 year
New Relic	__cfduid	1 year	This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. Visit the New Relic website

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Bow Street Police Museum
28 Bow Street, London
WC2E 7AW

Other websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.